Gran Tierra Te Escucha: An Open Door for the Community

As part of its efforts to maintain a strong, positive relationship with local communities, Gran Tierra has local offices that are part of a program called “Gran Tierra Te Escucha” (Gran Tierra Listens). The role of each office is to create a physical, easily accessible channel for community members to engage in two-way communications with the Company.

Community members are encouraged to visit the offices in an effort to uncover potential concerns, which are referred to as Petitions, Complaints and Grievances (PQR’s). This important feedback from community partners can highlight opportunities for improvement or specific issues that the company must respond to.

Gran Tierra also offers Mobile GTE Te Escucha offices in Ecuador to ensure that the residents of the more remote communities near the Company’s Charapa and Chanangue operations have the opportunity to be heard and regularly engage directly with the Company each month.

Gran Tierra can measure the effectiveness of its grievance management process through the number of PQRs, the higher the numbers of petitions, questions, complaints, or claims (PQRs) indicate that communities feel comfortable engaging with the company. In 2023, Gran Tierra Te Escucha offices received 1,461 PQRs.

“This space is important for citizens to understand the current regulatory framework to protect people and the environment, GTE’s operations, and the Company’s role as a source of responsible development for the region and the country.”

OMAR FLORES

Parish President, General Farfán, Sucumbíos

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